Shipping policy
Dosera ships to the United States. Every order is dispatched from our US warehouse within 1 business day and delivered in 3 to 5 business days. Delivery is free and tracked on every order, with no minimum spend and nothing added at checkout.
Where we deliver
- United States: all 50 states, the District of Columbia, PO boxes and APO/FPO addresses, shipped from our US warehouse.
We do not ship outside the United States yet. If you are elsewhere and would like to know when that changes, write to us.
How long it takes
| Stage | Timing |
|---|---|
| Packing and dispatch | Within 1 business day (Monday to Friday) |
| Delivery once dispatched | 3 to 5 business days |
| Shipping cost | Free, every order, tracked |
Delivery windows are estimates given to us by the carrier. Weather, carrier backlogs and holiday volume can add a day or two. If your order has not arrived within 7 business days of dispatch, contact us and we will chase the carrier ourselves.
Subscription shipments
Subscription orders are prepared on the renewal date shown in your Manage subscription page and ship on the same timeline as any other order. You are emailed before every renewal and again with the tracking number when it ships.
Tracking
Your tracking number is emailed the moment your package is handed to the carrier. It can take a few hours to show its first scan. You can follow it any time on our track order page.
Wrong or incomplete address
If you spot an address mistake after ordering, email [email protected] immediately with your order number. We can correct it any time before dispatch. Once a package is moving we cannot redirect it, but if it comes back to us we resend it or refund you.
Lost, stolen or damaged in transit
If a package is confirmed lost or arrives damaged, you choose: a replacement shipped the same business day, or a full refund. Orders with Priority Shipping Protection are replaced immediately on your word, including packages stolen after delivery, without a carrier claim. Orders without it are replaced or refunded once the carrier confirms the loss, usually within 5 business days.
Questions
Email [email protected] with your order number. A real person answers, any hour, every day.